How it Works - Purchase your prepaid Australia Post Label
Click the "Get Started" button to go to the Australia Post returns portal. Enter your order ID and the same email address you used to place your order and complete all the fields to complete your paid return. Once submitted, you’ll be emailed your unique barcode.
Print your label at home and lodge your return at Australia Post or if you don’t have access to a printer you can go to your nearest Australia Post Collect & Return location and they will print the label for you and send the item back to us. You’ll also be emailed tracking details so you can check on the progress of your return.
We’ll let you know when your parcel has arrived and we will let you know when your return has been processed.
Please read our returns policy below to ensure your item is fully eligible for a return.